Cancellation & Refund Policy
Last updated: February 19, 2026 • Thumbnail Plus
All payments for access passes and credit packs are final and non-refundable. Read this policy carefully before purchasing.
1. Nature of the Service
Paid Creator/Pro plans are one-time prepaid passes (1-Month / 1-Year) with per-30-day quotas. AI compute costs are incurred instantly and irreversibly on each generation/grading/comparison — hence the strict no-refund stance.
2. No Refund Policy
ALL PAYMENTS ARE FINAL. No refunds, returns, credits, or exchanges — including dissatisfaction with output, change of mind, accidental purchase, or unused quota. This covers access passes, top-ups, renewals, and duplicate-intent purchases.
3. Pass Expiration & No Auto-Renewal
- Passes never auto-renew or rebill. Nothing to "cancel" — access simply ends at expiry.
- No partial/prorated refunds for early termination or unused quota.
- Starter free trial is once-in-a-lifetime; deleting/recreating accounts to reclaim it violates fair use.
4. Exceptional Circumstances (sole discretion)
- Duplicate charges from a proven technical error: duplicate refunded within 7–10 business days.
- Complete service outage > 7 consecutive days on our end: possible credit/extension (not a refund).
5. Chargebacks & Disputes
Contact lakhtech20@gmail.com before filing a chargeback — chargebacks for valid non-refundable purchases may lead to account suspension. Razorpay transaction records are authoritative.
6. Contact for Payment Issues
Email lakhtech20@gmail.com with your registered email, payment/order ID, date, and amount. We acknowledge within 24 hours and resolve within 7 business days.