Delete Account & Data
Last updated: February 19, 2026 • Required account-deletion URL for ThumbnailPlus (web + Android app com.fantrow.thumbnailplus)
This page explains how to permanently delete your ThumbnailPlus account and associated data — inside the app, or by email if you've lost access.
Method 1: Delete inside the app (fastest)
- Open ThumbnailPlus (web app or Android app) and sign in.
- Go to the Settings tab.
- Tap Edit Profile.
- Scroll to the bottom and tap Delete Account & Data (shown in red).
- Confirm by tapping Delete Permanently in the confirmation dialog.
What gets deleted: your saved thumbnails and grading/comparison history (Firestore records under your user ID), your user profile document, and your Firebase Authentication account — after which you're signed out.
Heads up: for security, Firebase may ask you to sign in again before deletion ("requires recent login"). If deletion fails, re-login and retry. Individual gallery thumbnails can also be deleted one-by-one from your gallery at any time.
Method 2: Request by email
If you've uninstalled the app or can't sign in, email from your registered email address to:
Email: lakhtech20@gmail.com
Subject: ThumbnailPlus Account & Data Deletion Request
Include: the email address you signed up with (and, if possible, your display name).
We'll verify ownership to prevent malicious deletions, then delete your account records within 30 days. Don't send passwords, tokens, or payment credentials.
What is retained (and why)
- Payment records: Razorpay transaction IDs/order confirmations are kept as required by tax and accounting law — card/bank details were never stored by us.
- Server logs: up to 90 days for security/performance monitoring.
- AI providers: Google Gemini / OpenAI process generation/grading inputs under their own retention policies; check their terms.
- Copies you shared: thumbnails or scorecards you downloaded or posted to other apps aren't deleted by us.
Questions?
Contact lakhtech20@gmail.com • Related: Privacy Policy • Terms • Refund Policy